Chat&Go®: Bus and Ferry Tickets Available via WhatsApp

Purchase your ticket directly on WhatsApp: the service is available for both bus routes and the Ravenna ferry.
With START Romagna’s Chat&Go® service, you can now purchase urban and suburban bus tickets directly through WhatsApp!

Forget queues, cash, and complications: in just a few seconds, your ticket is on your phone, ready to use.

How Chat&Go® Works

1. Start the chat on WhatsApp

You can begin in one of two ways:
• Scan the QR Code found at bus stops or on promotional materials
• Or send a message on WhatsApp to +39 339 9951248

A virtual assistant from START Romagna will respond and guide you through the entire process.

2. Choose your ticket

With Chat&Go® you can purchase:
• Public transport tickets (urban and suburban buses)
• Ferry tickets for Ravenna

All tickets are digital, secure, and immediately available on your phone.

3. Pay quickly and securely

Payment is fast and can be made via:
• Credit card (Visa, Mastercard, American Express, Discover, Diners Club, JCB, China UnionPay)
• Google Pay
• Apple Pay
• Fast payment link (no need to enter your details each time)

Your ticket in your pocket

After completing your purchase, you’ll receive a WhatsApp message with a link to your digital ticket with a QR code.
• It’s ready to use immediately
• It remains available in the chat, even if you close the app
• It is valid only on the device used to make the purchase

If you purchase multiple tickets, all passengers must travel with you using the same device.

NEW: How to validate your bus ticket

For public bus tickets, validation on board is required:
• Hold the QR code close to the green optical validator on the bus
• Keep a distance of at least 10 cm
• Wait for the green light on the screen – this confirms successful validation

Note: If your ticket does not require validation, this will be clearly indicated.

Support and Contact Information

Need help? We’re here for you:
WhatsApp: 331.65.66.555
Call Center: 199.11.55.77 (max cost from landline: €0.183/min)
Email: servizioclienti@startromagna.it

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FAQ – Frequently Asked Questions

1. How do I start using Chat&Go® on WhatsApp?
Scan the QR code or save the number +39 339 9951248 and send a message on WhatsApp.

2. Do I need to download an app?
No, everything happens via WhatsApp. No additional app is required.

3. What tickets can I buy?
Bus tickets (TPL) and Ravenna ferry tickets.

4. How does payment work?
Via credit card, Google Pay, Apple Pay, or a secure payment link.

5. Where can I find my ticket?
You’ll receive a WhatsApp message with the ticket link and QR code.

6. What if I lose the chat or close the app?
You can reopen the conversation at any time to retrieve your ticket.

7. Can I buy tickets for multiple people?
Yes, but all passengers must travel together with the same device used for purchase.

8. Is the service secure?
Absolutely. Payments are protected and no data is stored by WhatsApp or Chat&Go®.

9. Do I need to validate my bus ticket?
Yes, using the green onboard validator. Instructions are provided with the ticket.

10. Do I need an Internet connection?
Yes, an active connection (mobile data or Wi-Fi) is required to use the service.